Shipping and Delivery Policies
(Effective December 1, 2023)
Shipping and Delivery Policies (effective December 1, 2023)
We ship online orders on Monday and Tuesday. Orders received before 2 pm CST on Friday will ship on Monday. Orders received after Friday’s 2 pm cutoff time will ship on Tuesday. All orders ship via FedEx or USPS priority mail. All orders will be frozen, vacuum-packed, and shipped in an insulated container with reheating instructions. Please call us at (210) 201-2587 for shipping options.
Local deliveries over $50 qualify for free delivery within a 15-mile radius of Universal City, TX. Distances more than 15 miles will incur additional delivery charges. Contact us to discuss options at (210) 201-2587.
We reserve the right to choose which shipper handles your shipment. We don’t, however, control the shipping companies themselves. Once a shipment is in the hands of the delivery company, we can’t change shipping addresses or arrange for delivery on a particular day. We can provide approximate delivery times based on the delivery company’s information. Contact us at (210) 201-2587 for help if there’s an issue with your delivery.
Shipping to Remote Areas
Be aware that remote or hard-to-reach areas may incur additional shipping fees. If your order is to a location with known shipping restrictions, we will promptly contact you to notify you of any additional charges. If you anticipate that a shipping company will have issues reaching your residence or business, you must inform us of those issues at the time of purchase. Such problems include but are not limited to narrow or winding roads, dirt or gravel roads, and vacant establishments. Small Batch BBQ is not responsible for return shipping costs on products not delivered because of a shipping company’s inability to reach a particular location.
Incorrect Addresses & Failed Deliveries
You’ll be responsible for the return shipping cost if any item is shipped and returned because it’s not deliverable due to an incorrect address.
Shipping Outside of the Continental U.S.
All shipments to Alaska and Hawaii are via FedEx 2Day and, as such, require an individual quote. Small Batch BBQ will notify you of the extra shipping charges before you place your order. If you order online, we will contact you shortly after placing your order with the additional shipping charges (before the item is shipped).
Returns
Food items are perishable and, therefore, not returnable. However, Small Batch BBQ wants to make sure that your shopping experience is an excellent one, and if, for some reason, a product is not to your satisfaction, we can offer solutions. Contact us at (210) 201-2587.
Damages
If you receive a damaged item, you must notify us within 24 hours of delivery. Open and inspect all items upon delivery.
Damage reported after 24 hours
No refunds will be offered or issued. This policy is non-negotiable.
Customer Safety & Security
All purchasing transactions occur over a secure connection, encrypted with the highest standards and latest technologies. We check daily to verify the security of our site and your transactions. Small Batch BBQ LLC takes commercially reasonable steps to secure your data; however, no data transmission over the Internet, wireless transmission, or electronic information storage is 100% secure. Small Batch BBQ cannot ensure or warrant the security of any information we collect. You use the services and voluntarily provide us with your information at your own risk.
How To Contact Us
If you have any questions, comments, or concerns, please email [email protected]. We will respond directly to your questions or comments and share them with our consumer care team to improve our service in the future. If you still have questions or concerns about our shipping policy, please contact us at SMALL BATCH BBQ LLC, 508 Pat Booker RD #5066, Universal City, TX 78148.
Changes to this Shipping Policy
We reserve the right to change this Shipping Policy at any time. If we make material changes to our shipping policy, we will update the effective date and post a notice on the Services. We may also provide notice to you in other ways, such as through the contact information you have provided.
Your continued use of any of the Services after the effective date of the revised Shipping Policy will constitute your consent to those changes to the fullest extent allowed by applicable law.